HEART HEARTPeer Support Training Platform Become a partner
The HEART Peer Support Training Platform

Free national peer support training, in perpetuity.

Free, evidence-based peer support training for every healthcare worker who needs it. Built by The Emotional PPE Project, and the founding coalition willing to make it possible.

Why peer support, and why now

Clinicians in distress reach for a colleague before they reach for professional help.
Fewer than
1 in 3
physicians with a mental health condition will seek professional help.
Saddawi-Konefka et al. JAMA. 2025.

Vicarious trauma and PTSD are real, against the backdrop of mental health and occupational conditions. Untended distress festers, and most clinicians who are struggling never reach professional care.

Peer support is not professional mental healthcare. But it decreases isolation, promotes appropriate vulnerability, and can serve as a critical bridge to professional help when needed. It also builds community where people might otherwise feel invisible.

Peer support that is well-intended but untrained can backfire. A colleague who rushes to fix, minimizes what they hear, mishandles confidentiality, or misses the warning signs of a crisis can deepen the very isolation they meant to relieve. What separates support that helps from support that harms is training, and training is relatively inexpensive to deliver once it is underwritten. That is the gap this platform closes.

What we are building

A self-paced online curriculum with live, AI-driven simulation.
  • Module 1

    The Landscape of Clinician Distress

    Distinguishes burnout, mental health conditions, and acute event-driven distress. Where peer support fits, and what gets escalated.

  • Module 2

    The HEART Framework

    A five-phase conversation model, with explicit boundaries: not therapy, not debrief, not case investigation.

  • Module 3

    Emotional Navigation

    Sustained listening through anger, deflection, shame, and silence.

  • Module 4

    Red Flags, Escalation, and Bridging

    Recognizing accumulating warning signs and executing a warm handoff to crisis care.

  • Module 5

    Caring for the Caregiver

    Sustaining yourself as a supporter, treated as a clinical competency.

Certification requires passing a live AI simulation.
HEART logo The HEART Conversation Framework
H
HearReflective, empathic listening. Presence, not intervention.
E
EchoName and normalize emotions. Validation as recognition.
A
AdjustSeparate person from event. Reframe, never impose.
R
ReinforceAffirm existing coping. Reinforce the peer's own agency.
T
TransitionConnect to resources. Plan a 24-to-72-hour follow-up.
Plus a Champion Module and Implementation Toolkit: outreach protocols, QA-privilege frameworks, and evaluation templates for the leaders who build and sustain institutional programs.
A look at the AI simulation

Learners don't just study peer support. They practice it.

A short excerpt of a learner navigating one scenario, practicing the HEART framework against an AI peer that responds to the quality of their engagement.

▶ Watch the 4-minute demo

The organization behind this work

The Emotional PPE Project is a national nonprofit, six years in, operating across all 50 states.
Recognition

Edward R. Loveland Memorial Award

From the American College of Physicians. One award per year since 1961, for distinguished contribution to the health care of adults.

Publications · 2025

JAMA Special Communication

On structural barriers to physician mental health care, co-authored with the immediate past AMA president and the AFSP chief medical officer. Three additional JAMA publications.

Cultural reach

The Pitt, on Max

Featured Partner Resource on the breakout series, which has a recurring focus on healthcare worker distress.

In the press

National media coverage

Featured on ABC, The Today Show, NPR, The Boston Globe, Forbes, Healio, The Daily Beast, Medscape, Vox, and JAMA Network.

Policy impact

Legislative reform

14 states reformed medical licensing applications restricting access to mental health care, following our 2021 JAMA publication.

National therapist directory
300+ therapists   2,500+ HCWs served

Volunteer therapists across 40 states. Healthcare workers connected to free, confidential care.

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